Purchase Agency: Cancellation, Claims and Refunds

Test checkout draft · 2026-09-25-test-draft-v2

This version is for test orders only. No real payment or refund is processed. The contracting entity, legal role, support channel, payment process, and English and Arabic country terms need review before live purchases. Previous test draft.

Our role

At your request, Naneun Yeppuda sources and purchases selected goods from Korean sellers, arranges consolidation and international shipment, and manages the purchase agency service. We do not manufacture the goods and do not promise an independent manufacturer warranty. The Korean seller's or manufacturer's product obligations and the rights available to you depend on the transaction and applicable law. We remain responsible for our own purchasing, handling, shipping arrangements and other agency services, and for any duties we cannot lawfully exclude. Calling the service a purchase agency does not extinguish mandatory consumer rights.

Contact and evidence

For a defect, damage, wrong or missing item, give us your order number, the affected item, a description and, if available, photos of the item, packaging and parcel label. We will consider other evidence if photos are unavailable. Do not send full card numbers or customs identity numbers. The support contact will be added before live release. Contact us before sending a return parcel; we will explain the process, available remedies and any permitted costs.

Cancellation and change of mind

Before any item is bought from its Korean seller, we will cancel that item and refund all amounts paid for it and its related charges. After purchase starts, we will check what can actually be canceled with the seller and explain any documented, nonrecoverable cost we may lawfully charge. We will not change the selected item, seller price or delivery term without your acceptance. After international dispatch, a voluntary change of mind is assessed under the applicable seller return terms and any legal withdrawal right. For Saudi delivery, unused goods may qualify for the conditional statutory seven-day right after receipt. We will apply any mandatory right that governs a UAE delivery or this Korean agency contract.

Product defect or wrong item

Please report a problem promptly, preferably within 30 days of receipt; later claims remain available where law provides a longer period. We will check the seller's purchase record and help file and follow up on a genuine product defect claim with that seller or manufacturer. If we purchased the wrong item or option, failed to follow your approved instructions, failed to identify an evident discrepancy during an agreed inspection, or caused damage while handling the goods, we will provide the remedy required by our contract and applicable law. A product defect originating with a seller or manufacturer is assessed under the seller's or manufacturer's obligations and any rights you have against us under applicable law. We will not automatically deny a claim because the Korean seller refuses it, nor charge you the cost of fixing our own error where law or our contract requires us to bear it. Opening a cosmetic product does not automatically end a legally protected defect claim.

International transport and delivery

Report missing parcels, transit damage and disputed delivery promptly. We will investigate evidence from the carrier and the handoff chain, and assist with the carrier claim. Responsibility for packing, shipment and delivery depends on what we undertook to do, the carrier arrangements and applicable law. An operator-entered arrival date alone does not prove delivery. We will explain any actual and legally chargeable cost for a customer-supplied wrong address, failed delivery or refusal before any deduction.

Refund breakdown and governing law

We will state the decision, reason, affected items, product payment, agency fee, domestic and international freight, any DDP tax, and any lawful deductions separately. DAP duties paid directly to the carrier or customs authority were not collected by us. Where we owe a refund, we will process it within applicable deadlines; live original-method refund capability and bank timing must be confirmed with the payment provider before launch. A Korean seller's reimbursement process will not delay a refund that applicable law requires us to make.

We propose Korean law as the governing law of the order to the extent permitted. This does not waive any mandatory consumer protection rights that apply to customers in the United Arab Emirates or Saudi Arabia, or any other mandatory law applicable to the transaction.

Any mandatory consumer right applicable to this transaction takes precedence over this test draft. The exact allocation of product defect liability depends on the final contract and the way purchase, payment, invoices and import are structured.