Cancellation, Returns and Refunds

Test checkout draft · 2026-09-25-test-draft-v1

This policy is provided for test orders only. No real payment or refund is processed by the current test checkout. The support channel, live payment process and country specific legal wording must be confirmed before live purchases.

Requesting help

For a damaged, defective, missing or wrong item, provide your order number and a description of the issue. Where possible, include photographs of the product, packaging and parcel label. We will consider other evidence if photos are unavailable. Do not send full card details or customs identity numbers. Contact us through the order assistance channel once available; do not send a return parcel until you receive instructions.

Cancellation before dispatch

Before we purchase an item in Korea, we will refund all amounts paid for that canceled item and its related charges. Once purchasing starts, we will review each item and explain any actual nonrecoverable cost and its legal basis before applying it. We will not substitute a product, variant, seller price or delivery term without your acceptance. If an item is unavailable or cannot be supplied as agreed, we will offer a refund for that item or an alternative you choose. We check actual purchase and dispatch records rather than relying only on displayed status.

Problems after delivery

Please report damage, defects, missing items or wrong items promptly, preferably within 30 days of receipt. We will consider later claims where law provides longer rights. For a confirmed problem caused by us or our supplier, we will offer the applicable refund or an agreed lawful remedy and cover reasonable authorized return or replacement shipping. An opened cosmetic product is not automatically disqualified from a defect or other protected claim.

Change of mind and unused goods

After international dispatch, we generally do not offer a discretionary return simply for a change of mind, wrong color or option. This does not remove statutory cancellation or return rights. For Saudi deliveries, we will consider a request within seven days after receipt for an unused product under applicable conditions and exceptions. For UAE deliveries, we will apply any mandatory right applicable to the transaction. Contact us before sending a return to confirm eligibility, destination and permitted costs. There is no direct exchange program for a change of color or option.

Delivery problems and refund method

Tell us if a parcel is missing, damaged in transit or marked delivered but not received. We will investigate the carrier evidence; an operator entered arrival date alone is not conclusive proof of delivery. For an address error, failed delivery or refusal, we will explain only actual costs that law allows us to charge. Approved refunds will have an itemized breakdown, including any lawful deduction. With live payments, refunds will normally be initiated to the original method, within applicable deadlines. Bank posting time depends on the provider. Partial refunds will explain the allocation of product, delivery, service fee and any DDP tax. DAP charges you paid directly to a carrier or customs authority were not collected by us.

Governing law and your rights

We propose Korean law as the governing law of the order to the extent permitted. This does not waive any mandatory consumer protection rights that apply to customers in the United Arab Emirates or Saudi Arabia, or any other mandatory law applicable to the transaction.

Any mandatory rights under applicable consumer law take precedence over this draft policy. The final live policy, support contact, payment timelines and Arabic version require review before release.